Privacy Policy

1. Information we collect

We collect information you provide directly and limited technical information generated when you use the platform:

• Account information: name, email address, account credentials and authentication records.
• Billing information: plan, invoices and payment status. Card details are handled by our payment processors and are not stored on our servers.
• Service data: instance configuration, region selection, resource usage and support communications.
• Technical data: IP address, browser type, device information, session identifiers and security logs.

2. How we use information

We use information to provide and operate the platform, provision and maintain instances, process payments, respond to support requests, secure the service, and improve reliability. We may also send service-related notices such as maintenance updates or changes to policies.

3. Cookies and sessions

We use cookies and similar technologies for authentication, session security and basic platform functionality. Strictly necessary cookies cannot be disabled while using the client portal. We do not sell personal information.

4. Sharing and processors

We share information only with service providers that help us operate the platform, such as infrastructure providers, payment processors and communication tools. These providers process information on our behalf and under contractual obligations. We may also disclose information where required by law or to protect the service and its users.

5. Retention

Account and billing records are retained while your account is active and for a reasonable period afterwards to meet legal, tax and operational requirements. Security logs are retained for a limited period. Instance data is deleted or overwritten according to the plan and termination process.

6. Security

We use access controls, encryption for sensitive data at rest, encrypted transport where configured, audit logging and least-privilege administration. No system is completely secure, so you should use a strong, unique password and protect your account credentials.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information, subject to legal and operational obligations. You can update account details through the client portal or contact us using the address below.

8. International processing

JellyNodes operates infrastructure in India and the UAE. Information may be processed in these regions or by service providers in other jurisdictions, with appropriate safeguards where required.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the website or client portal. The effective date below reflects the latest revision.

10. Contact

For privacy questions or requests, email founder@jellynodes.cyou.

Last updated: October 2026